Smart Service 4.0
Amazon repairs machines virtually
The use of virtual reality (VR) in agriculture is not new. In fact, the sector is a global pioneer in this field. Amazone will use virtual reality and augmented reality to repair machines under the name 'SmartService 4.0'.
Agco is the best-known user of this technology in agriculture. That makes it quite unique. Employees receive advice through their Google Glass glasses, allowing them to work more accurately and efficiently. Just like on agricultural holdings, it is becoming increasingly difficult for manufacturers and mechanization companies to find well-trained personnel. What could be more convenient than a pair of glasses on your head that guide you step-by-step through a repair process, using the tried-and-tested Ikea method?
silver medal
Amazone showed SmartService 4.0 at their press conference (Tuesday 5 September) and won a silver Agritechnica medal that same week. How does it work? On the one hand, virtual reality (VR) is used for training. On the other hand, it uses augmented reality (AR) to let a product specialist talk to you while tinkering.
Follow training digitally
From the next training season, Amazone will start working with VR for the first time. A machine is sketched with 3D data, after which a mechanic can start tinkering virtually. This gives him a good idea of the real thing, without having to literally crawl into a spray tank to replace a hose.
Amazone is starting to bring complex processes into 3D. For example, installing parts in the tank of a Pantera self-propelled vehicle. This rarely happens in real life because it is cumbersome. The system also offers end-users the opportunity to follow training modules in the areas of operation and daily maintenance.
Worldwide support
Where there is a big profit for the manufacturer, is that the system works worldwide via Android and iOS operating systems. An Australian mechanic can call in and be sent by the manufacturer in Germany. He receives his instructions via a tablet, smartphone or AR headset. Spoken, or for example a video. The product specialist can monitor the technician via the camera on your smart glass. If you need a hydraulic schedule, it will be projected in the corner of your eye.
Also for farmer and contractor
Frequently used maintenance operations and repairs can be shown by means of a special headset. For example, overhauling a syringe pump. You hear the instructions in your ear, so you have both hands free to tinker. Amazone is working on a database with instructional videos, so that mechanization companies can draw on this. Free e-learning modules are offered via a special database for customers, which farmers and contractors can download.
In addition to repair help, Amazon comes with a number of 3D how-to videos. With a special headset you can perform training, but also, for example, regular maintenance.
Niels van der Boom
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